Gemba is a Japanese word translated as “Actual Place” however the meaning in the business word is a place where the creation of customer value takes place.
Thus, the manufacturing floor shop or the interactions with a client are Gemba places and we spend our time just there with your team, without preconceptions, focused on the creation of value for your customers. We also facilitate the process of understanding and mapping the flow of materials, activities, processes, layout and people.
Our experience and know-how allow us to get connected with employees to bring the issues (we call them opportunities) to the table, so we will be able to work on those factors and gaps by finding specific actions and procedures that work on the root causes of those technical, operational and communicational factors. Metrics and action plan are then developed and executed. All of these approaches are aligned with your strategy, the year goals and the customer needs at the market.
As an external consultant we focus on a holistic approach to achieve the goals, identifying the barriers from an outside-in perspective. In addition, during the course of our work, we transfer our knowledge and help to develop internal talent and skills.
Thus, the manufacturing floor shop or the interactions with a client are Gemba places and we spend our time just there with your team, without preconceptions, focused on the creation of value for your customers. We also facilitate the process of understanding and mapping the flow of materials, activities, processes, layout and people.
Our experience and know-how allow us to get connected with employees to bring the issues (we call them opportunities) to the table, so we will be able to work on those factors and gaps by finding specific actions and procedures that work on the root causes of those technical, operational and communicational factors. Metrics and action plan are then developed and executed. All of these approaches are aligned with your strategy, the year goals and the customer needs at the market.
As an external consultant we focus on a holistic approach to achieve the goals, identifying the barriers from an outside-in perspective. In addition, during the course of our work, we transfer our knowledge and help to develop internal talent and skills.